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VoIP - Recording Calls: Difference between revisions

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m Changes to document which side of the call is on left and right.
 
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When making a call from an AAISP number with call recording enabled the external receiving party is on the left channel and the AAISP originating caller is on the right channel.

When receiving a call on an AAISP number with call recording enabled the receiving AAISP party is on the left channel and the external originating caller is on the right channel.


===Warning Message===
===Warning Message===
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==Turning off recording mid-call==
==Turning off recording mid-call==
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[[File:Snom-record-key.png|thumb]]

Optionally calls are recorded.
Optionally calls are recorded.


However, there are occasions when you do not want a call recorded, eg when people give credit/debit card details.
However, there are occasions when you do not want a call recorded, e.g. when people give credit/debit card details.


Here is a simple guide to controlling call recording on the phones.
Here is a simple guide to controlling call recording on the phones.
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#Pressing the record button the first time will turn "on" recording, which is somewhat pointless as recording is already on - all that happens is a round record icon comes on the screen.
#Pressing the record button the first time will turn "on" recording, which is somewhat pointless as recording is already on - all that happens is a round record icon comes on the screen.
#Pressing a second time turns "off" call recording, removing the icon. As recording is being turned off you also get a low beep when you press it this time, and so does the other person.
#Pressing a second time turns "off" call recording, removing the icon. As recording is being turned off you also get a low beep when you press it this time, and so does the other person.
#If you press again, it starts another call recording and give a high beep, you can repeat starting and stopping of recording as necessary. This means that, if you are part way through a call, and want to stop
#If you press again, it starts another call recording and give a high beep, you can repeat starting and stopping of recording as necessary. This means that, if you are part way through a call, and want to stop recording, you press the record button twice, i.e. until it beeps and the icon goes away.

recording, you press the record button twice, i.e. until it beeps and the icon goes away.
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[[File:Snom-record-key.png|thumb|Record button config on a SNOM D305]]
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To set this up on your phone you need to configure the phone to send a SIP INFO 'record: on'/'record off' message.


Some phones, e.g. some of the SNOM phones have a dedicated 'Record' button. If you've not got a 'Record' button then it should be possible to set up one of the other buttons to do this job instead.
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To set this up on your phone you need to configure the phone to send a SIP 'record' message, for example, on a SNOM phone, this is done under the 'Function Key' settings.


Here, we have a SNOM D305 and are setting the 'voicemail' key to be the record key, set:
For example, on a SNOM D305 phone, which doesn't have a dedicated Record button, this is done under the 'Function Key' settings in the web interface. You can set say the 'voicemail' key to be the record key by setting:


Type = Key event
*Type = Key event
Number = Record
*Number = Record


The phone will then send SIP 'Record: on' and 'Record: off' messages when pressed and a beep will be heard on the call when recording is toggled.
The phone will then send SIP 'Record: on' and 'Record: off' messages when pressed and a beep will be heard on the call when recording is toggled.
Retrieved from "http://support.aa.net.uk/VoIP_-_Recording_Calls"