VoIP - Voicemail: Difference between revisions

<indicator name="VoIP">[[File:Menu-voicemail.svg|link=:Category:Voicemail|30px|Back up to the Voicemail page]]</indicator>__NOTOC__

{{CPbox|#Click on the Number you want to configure

#Click the 'Incoming Tab'}}

The voicemail service we offer is very simple. To use it you need to access the control pages for your number and set up a few things.

Once set up, any calls to your number that pass the no answer time will get a message and a recording is made. The recording is emailed to you. If you leave the email box empty then the call is ended after playing the message, see: [[VoIP - Message Only]]

==Recording the greeting==

By default a generic greeting will be played to callers who reach your voicemail, however you can record your own greeting instead, here's how:

You will need to set up a SIP phone set up for the number you want to record the greeting for. You then dial 1571 from that phone and follow the instructions.

*Calls after a certain time can be sent to voicemail.

*'''Record your greeting by calling 1571''' from the SIP phone registered to the number

*You will hear instruction on what to do, but you just need to record your greeting after the beep and then hang up the call.

*A beep will be added to the end of the recording automatically, so you can say something like 'Please leave a message after the beep'

If you supply the same email address for call recordings as well as voicemail, you are sent one "Recording" email as opposed to a "Voicemail". Keep the email addresses different if you wish to be sent emails with "Voicemail" in the subject.

===File formats===

Call recordings and voicemails are sent by email, and can be one of WAV (stereo a-law), OGG, FLAC, or MP3. Voicemail is also stereo and records the outgoing message as well. You can select the format on the Control Pages.

[[File:Voicemailsettings.png|none|frame|Voicemail settings on the Control Pages]]

==Special Voicemail Features==

The voicemail system can also be used to create other types of answering service:

*Call gate - 'Thank you for calling xyz Ltd, please press 1 for Support, 2 for sales' etc... See: [[VoIP - Call Gate]]

*Message only - 'Thank you for calling yxz Ltd, we no longer use the phone, please email us instead' (Call hangs up) See: [[VoIP - Message Only]]

*Announcement before ringing - 'Thank you for calling xyz, your call is important we'll answer it shortly...' (call then rings the group) See: [[VoIP - Pre-announcement]]

*Capture DTMF key presses, see [[VoIP - DTMF|DTMF Page]]

==Voicemail Email==

Voicemail can be sent to multiple addresses if separated with a semicolon in the "Email To:" box.<br />

For example<br />

bob@contoso.com;voicemailarchive@contoso.com

The email will contain information about the recording, including:

*Date: Timestamp of when the message was left

*Length: Time in seconds of the length of the recording

*From: The number that called you

*To: the number the caller called (i.e., your number)

*DTMF: Any DTMF key presses, see [[VoIP - DTMF|DTMF Page]]

[[Category:Voicemail]]