Category:Dropping ADSL: Difference between revisions

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A line dropping intermittently will need investigation.

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== [[ADSL Checks|1. Standard Checks]] ==

First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.

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== [[Dropping DSL CQM|2. Check CQM Graph]] ==

You may be able to get some clues from the graphs. Find out more here.

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== [[Dropping ADSL Diagnostics|3. Use Diagnostic Tools]] ==

You can run tests on the line to see if they indicate a fault.

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== 4. Contact Support ==

Contact support, they will run further tests and will report a fault - usually a dropping connection will require us to arrange a BT Openreach engineer to attend site.

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