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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Line Diagnostics: Difference between revisions

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autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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These buttons can be found by clicking on your 'line' on the Control Pages (editline.cgi)
These buttons can be found by clicking on your 'line' on the Control Pages (editline.cgi)


The buttons vary depending on what sort of line you have. -Not all tests are available on all types of lines.
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[[File:Control-pages-Diagnostics.png]]

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[[File:Control-pages-Diagnostics.png|border]]

[[File:clueless-line-diag-on-a-bt-line.png|border]]


==Log==
==Log==
Line 14: Line 18:
*Available on all lines
*Available on all lines
This will perform a traffic capture of your line (or lines if you have more than one). You can then view the capture on the page or download a pcap file which can be viewed with other software - eg Wireshark.
This will perform a traffic capture of your line (or lines if you have more than one). You can then view the capture on the page or download a pcap file which can be viewed with other software - eg Wireshark.

==Sync Status==
*Available on BT lines
This will report back the current sync status of the line, including error counts.

==Copper Line Test==
*Available on BT lines
Carries out a copper line test to test aspects of the actual phone line. This can cause the line to drop sync for a minute or so. It may report back that an OR (Open Reach) fault will need to be raised with the provider of the PSTN line


==Kill Buttons==
==Kill Buttons==
Retrieved from "http://support.aa.net.uk/Line_Diagnostics"