VoIP - Recording Calls

Calls made can be recorded and then emailed to you. The recorded sound files are in stereo - with the 2 parties on separate channels. Optionally, callers can be warned, with a pre-recorded announcement, that the call will be recorded. Recordings are not kept on A&A servers once they have been emailed.

Accessing This Feature

Access is via the Control Pages as follows:

1. Log in to the Control Pages with your xxx@a login
2. Click on the Number you want to configure
3. Click on the 'Incoming' tab
4. Change the settings in the 'Record' area.
5. Check the email address on the 'General' tab

Call recording options

Options

There are options as to which calls are to be recorded:

• None
• Incoming calls
• Outgoing calls
• All calls

File Format

The email can then contain the recording as a sound file in the following formats:

• wav
• flac
• mp3
• ogg

Warning Message

With warning enabled (regardless as to whether we are doing the recording or not) the caller will be played a message saying that the call is being recorded.

It's useful to have the option to warn but not for us to actually record calls in the case of the recording being done by end user equipment and you'd like us to play a warning and for you to do the recording.

Other VoIP Features:

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