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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VoIP - Recording Calls: Difference between revisions

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Here is a simple guide to controlling call recording on the phones.
Here is a simple guide to controlling call recording on the phones.


#You need a SNOM with a "Record" button. Most of them have this, on the top right, with a white circle on it. If you don't have a record
#You need a SNOM with a "Record" button or have configured your phone as below. If you don't have a record button, one of the general purpose buttons can be re-programmed to be a record button (as for help if needed).
button, one of the general purpose buttons can be re-programmed to be a record button (as for help if needed).

#Pressing the record button the first time will turn "on" recording, which is somewhat pointless as recording is already on - all that happens is a round record icon comes on the screen.
#Pressing the record button the first time will turn "on" recording, which is somewhat pointless as recording is already on - all that happens is a round record icon comes on the screen.
#Pressing a second time turns "off" call recording, removing the icon. As recording is being turned off you also get a low beep when you press it this time, and so does the other person.
#Pressing a second time turns "off" call recording, removing the icon. As recording is being turned off you also get a low beep when you press it this time, and so does the other person.
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