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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

ADSL Checks: Difference between revisions

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If you find a problem with the phone line in any way then you need to report to us. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing.
If you find a problem with the phone line in any way then you need to report to us. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing.


It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. Unfortunately, even in these cases, if the phone line is faulty then the phone line provider will still need to be contacted and a fault reported to them. If AAISP are the phone line provider then do get in touch, if the phone line provider is BT, then a fault can be reported [https://www.bt.com/faults online] or by calling them.
It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an Openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. If your line has recently been migrated to us, we may need to check that no damage was inflicted to your line in the process.
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If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing.
If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing.


It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. Unfortunately, even in these cases, if the phone line is faulty then the phone line provider will still need to be contacted and a fault reported to them. If AAISP are the phone line provider then do get in touch, if the phone line provider is BT, then a fault can be reported [https://www.bt.com/faults online] or by calling them.
It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an Openreach engineer in the exchange may have made a mistake which caused the phone line itself to break.

Unfortunately, even in these cases, if the phone line is faulty then the phone line provider will still need to be contacted and a fault reported to them. If the phone line provider is BT, then a fault can be reported [https://www.bt.com/faults online] or by calling them.
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