Category:Dropping FTTC

Generally, a FTTC line should be more reliable than ADSL, and should stay on line pretty much all the time. A line dropping intermittently will need investigation.

1. Standard Checks First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.

2. Check CQM Graph You may be able to get some clues from the graphs. Find out more here.

3. Use Diagnostic Tools You can run tests on the line to see if they indicate a fault.

4. Contact Support Contact support, they will run further tests and will report a fault - usually a dropping connection will require us to arrange a BT Openreach engineer to attend site.