Category:Dropping FTTC: Difference between revisions
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[[File:1.svg|100px|left|link=ADSL_Checks]] |
[[File:1.svg|100px|left|link=ADSL_Checks]] |
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== [[ |
== [[FTTC Checks|1. Standard Checks]] == |
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First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side. |
First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side. |
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[[File:2.svg|100px|left|link=Slow_ADSL_CQM]] |
[[File:2.svg|100px|left|link=Slow_ADSL_CQM]] |
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== [[ |
== [[Dropping DSL CQM|2. Check CQM Graph]] == |
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You may be able to get some clues from the graphs. Find out more here. |
You may be able to get some clues from the graphs. Find out more here. |
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[[File:3.svg|100px|left|link=Dropping_ADSL_Diagnostics]] |
[[File:3.svg|100px|left|link=Dropping_ADSL_Diagnostics]] |
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== [[ |
== [[Dropping ADSL Diagnostics|3. Use Diagnostic Tools]] == |
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You can run tests on the line to see if they indicate a fault. |
You can run tests on the line to see if they indicate a fault. |
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Revision as of 23:52, 17 August 2018
Generally, a FTTC line should be more reliable than ADSL, and should stay on line pretty much all the time. A line dropping intermittently will need investigation.
 1. Standard ChecksFirst of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side. |
 2. Check CQM GraphYou may be able to get some clues from the graphs. Find out more here. |
 3. Use Diagnostic ToolsYou can run tests on the line to see if they indicate a fault. |
 4. Contact SupportContact support, they will run further tests and will report a fault - usually a dropping connection will require us to arrange a BT Openreach engineer to attend site. |
Pages in category "Dropping FTTC"
The following 2 pages are in this category, out of 2 total.