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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:ADSL Faults: Difference between revisions

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{| class="wikitable"
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| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5x; border-color: #0095FF;" |
[[File:menu-snail.svg|100px|left|link=Category:Slow ADSL]]
[[File:menu-snail.svg|100px|left|link=Category:Slow ADSL]]
== [[:Category:Slow ADSL|Slow ADSL]] ==
== [[:Category:Slow ADSL|Slow ADSL]] ==
Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?
Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:Menu-updown.svg|100px|left|link=:Category:Dropping ADSL]]
[[File:Menu-updown.svg|100px|left|link=:Category:Dropping ADSL]]
== [[:Category:Dropping ADSL|Dropping ADSL]] ==
== [[:Category:Dropping ADSL|Dropping ADSL]] ==
Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!
Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:Menu-stop.svg|100px|left|link=:Category:ADSL Down]]
[[File:Menu-stop.svg|100px|left|link=:Category:ADSL Down]]
==[[:Category:ADSL:Down|Completely Offline]]==
==[[:Category:ADSL:Down|Completely Offline]]==
If your ADSL line is down permanently (as apposed to going up and down) then look here for help
If your ADSL line is down permanently (as apposed to going up and down) then look here for help
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| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |


[[File:Menu-cog.svg|100px|left|link=Category:Line Settings]]
[[File:Menu-cog.svg|100px|left|link=Category:Line Settings]]
== [[:Category:Line Settings|Line Settings]] ==
== [[:Category:Line Settings|Line Settings]] ==
Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
|style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:Menu-notebook.svg|100px|left|link=ADSL Checks]]
[[File:Menu-notebook.svg|100px|left|link=ADSL Checks]]
== [[ADSL Checks|General Checks]] ==
== [[ADSL Checks|General Checks]] ==
These are the basic checks that Support tend to ask customers when there is a potential fault.
These are the basic checks that Support tend to ask customers when there is a potential fault.
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
| style="vertical-align:top; width: 33%; border-style: solid; border-width: 5px; border-color: #0095FF;" |
[[File:menu-spanner.svg|100px|left|link=:Category:Diagnostic Tools]]
[[File:menu-spanner.svg|100px|left|link=:Category:Diagnostic Tools]]
== [[:Category:Diagnostic Tools|Diagnostic Tools]] ==
== [[:Category:Diagnostic Tools|Diagnostic Tools]] ==

Revision as of 09:07, 13 March 2015


What type of ADSL fault do you have?


Slow ADSL

Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?

Dropping ADSL

Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!

Completely Offline

If your ADSL line is down permanently (as apposed to going up and down) then look here for help

Line Settings

Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here

General Checks

These are the basic checks that Support tend to ask customers when there is a potential fault.

Diagnostic Tools

AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.

Subcategories

This category has the following 7 subcategories, out of 7 total.

Pages in category "ADSL Faults"

The following 2 pages are in this category, out of 2 total.