Passwords - AAISP Support Site

This is a general page to explain the various passwords that may be associated with a service from AAISP, where they are used and how to change them.

When changing passwords always be sure to use a secure password! Most of our systems have a 'Generate Password' button which you can use if you wish. The Information Pack contains some of your account details.

Generally, when the 'systems' automatically generate a password they are based on xkcd.com/936

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Accounts System Passwords

About

The Accounts System is where you can view your invoices, set up Direct Debits etc. You can log in via: http://aa.net.uk/login-priceless.html

The username is your Account Reference - typically AnnnnA, where nnnn are numbers.

Typically, passwords are created automatically by the system and emailed to the email address on the Account.

Changing Password

The way to change the password is for the Accounts system to generate you a new, this is done via the 'Forgotten Password' link: https://accounts.aa.net.uk/aal/newpass.cgi

Fill in your details
An email will be set you you with further details
Follow the URL in the email
The new password is displayed
You can then choose to:
1. Accept the password as shown
2. Pick another generated password
3. Set your own password - by clicking on the password displayed. (We suggest using our generated passwords though)
Click Update password, and the password will then be set

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Email Passwords

About

The username for email is your full email address.

Changing Password

There are 2 ways:

Log in to the Control Pages with your current email address and password, then click on the Change Password link.
Log in to the Control Pages with your main xxx@a login - this will give you access to all your AAISP services, and you'll have access to change Mailbox passwords too.

More on information on the Change Email Password page.

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SIP Passwords

About

In order to register a VoIP phone against our servers you'll need a password!

Changing Password

Log in to the Control Pages with your main xxx@a login, you'll see the list of numbers, click on the one in question, click on the Incoming tab, and set the password there.

Web Page Hosting

About

If we host your web pages, then you use FTP or rsync to transfer files to our servers.

The username is the full domain, e.g. www.example.com

Changing Password

Log in to the Control Pages with your main xxx@a login, click on the Domain in question, and edit the 'DNS Record' called Password.

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Supplied Router WiFi Password

About

If you have a router supplied by AAISP then the WiFi password will be printed on the card on the base of the router and can also be found in the Information Pack.

Changing Password

There are 2 ways of changing the password:

Log in the router and change the password
Log in the Control Pages with your main xxx@a, click on the Line in question, click the Router Settings page, change the WiFi password and then click 'Send Configuration' - This will overwrite any changes you may have made since the router was originally configured by AAISP.

More information on the Router Settings Page

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DSL Login

About

The DSL login is used to access the Control Pages as well as what you use in your DSL router to log in to the Internet. This uses the xxx@a or xxx@a.1 style username.

Changing Password

Generally we'd suggest not changing this password. However, you can if you like, but be sure to change the password on your Router too!